FAQ

Question How long do Rose Box roses last?

AnswerOur collection of roses last one to three years. To ensure your beautiful roses last their lifetime, store them in a cool dry area away from excess heat and humidity. Please keep in mind that the petals are fragile just as rose petals should be. If you need to dust, use a soft duster to clean them.

Question Do Rose Box roses need to be watered or trimmed?

AnswerNo! Rose Box roses are delivered with everything they need to last for one to three years. Our special preserving process does all the work for you so no maintenance is required. Please leave the roses in the hatbox they arrive in for best results. If you receive long stem roses, they can be cut to size.

Question How do I care for Rose Box roses?

AnswerYour Rose Box roses arrive with everything they need so no maintenance is required. Just keep them in a cool dry place away from excess heat and humidity. The ideal temperature for your roses ranges from 60-70 degrees Fahrenheit.

Question Can I design my own arrangement?

AnswerYes! You can design your own arrangement based on colors we currently offer on the website.
Use our Build Your Box feature to create your unique arrangement. If you would like to send requests and ideas, email us at [email protected] and we will evaluate your request and get back to you as soon as possible.

Question How are the flowers packaged?

AnswerIn Manhattan, we offer white glove delivery, in which the Rose Boxes are hand delivered in a gift bag to your doorstep. For shipped orders, we carefully pack the Rose Box with extra foam, ensuring the protection and preservation of your arrangement.

Question Can I take the flowers out of the box?

AnswerWe do not recommend taking your flowers out of the box as each arrangement was carefully created to ensure your gorgeous roses remain preserved and last their lifetime. If the flowers are removed from their packaging, it may result in damaged roses and a decrease in their lifespan.

Question What kind of maintenance do the flowers need?

AnswerIt is recommended to keep the arrangement in cool conditions away from direct sunlight. The ideal temperature is 60-70 degrees Fahrenheit. Do not stack anything on top of roses as this can damage them and keep the roses in their box. They were carefully arranged to ensure they remain secure and protected. Do not water the roses.

Question Does Rose Box deliver to all U.S. zip codes?

AnswerYes! For your convenience, Rose Box is happy to deliver to any zip code within the United States through USPS, UPS or FedEx. Check our Shipping & Return policies for more information.

Question Do you offer same day delivery?

Answer

If your shipping address is in Manhattan and your order is placed before 3pm EST, Rose Box offers white glove same day delivery.

For orders outside Manhattan, you can select Guaranteed Date Delivery on the shipping step on the checkout for a flat rate.

Question Can I schedule a specific delivery time?

AnswerIf your shipping address is in Manhattan, Rose Box is happy to offer delivery with a specific time. Please make sure to include the delivery time on the Delivery Requests on the shipping step on checkout page.

Question Do you ship internationally?

AnswerCurrently, Rose Box does not ship internationally.
You can inquire about specific delivery specifications by sending an email to [email protected]

Question What is your return policy?

AnswerUnfortunately, Rose Box does not accept returns or exchanges. If you need to cancel an order, please email us at [email protected].

If you want to report problems with your order, such as damaged roses or faulty boxes, please email us photos and details to [email protected] and we will evaluate the incident.

Please see our return policy for more information.

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