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FAQ

Our collection of roses last one to three years. To ensure your beautiful roses last their lifetime, store them in a cool dry area away from excess heat and humidity. Please keep in mind that the petals are fragile just as rose petals should be. If you need to dust, use a soft duster to clean them.

No! Rose Box roses are delivered with everything they need to last for one to three years. Our special preserving process does all the work for you so no maintenance is required. Please leave the roses in the hatbox they arrive in for best results. If you receive long stem roses, they can be cut to size.

Unfortunately, Rose Box does not accept returns or exchanges as all items are made to order and all sales are final.

If you want to report problems with your order, such as damaged roses or faulty boxes, please email us photos and details to info@roseboxnyc.com and we will evaluate the incident.

Please see our return policy for more information.

Your Rose Box roses arrive with everything they need so no maintenance is required. Just keep them in a cool dry place away from excess heat and humidity. The ideal temperature for your roses ranges from 60-70 degrees Fahrenheit.

We do not recommend taking your flowers out of the box as each arrangement was carefully created to ensure your gorgeous roses remain preserved and last their lifetime. If the flowers are removed from their packaging, it may result in damaged roses and a decrease in their lifespan.