FAQ

Our collection of roses last one to three years. To ensure your beautiful roses last their lifetime, store them in a cool dry area away from excess heat and humidity. Please keep in mind that the petals are fragile just as rose petals should be. If you need to dust, use a soft duster to clean them.

No! Rose Box roses are delivered with everything they need to last for one to three years. Our special preserving process does all the work for you so no maintenance is required. Please leave the roses in the hatbox they arrive in for best results. If you receive long stem roses, they can be cut to size.

Your Rose Box roses arrive with everything they need - no maintenance is required. Just keep the roses in a cool dry place away from excess heat and humidity. The ideal temperature for your roses ranges from 60-70 degrees Fahrenheit.

Yes! You can design your own arrangement based on colors we currently offer on the website.

Use our Build Your Box feature to create your unique arrangement. If you would like to send requests and ideas, email us at info@roseboxnyc.com and we will evaluate your request and get back to you as soon as possible.

Yes! We scent each arrangement with our signature light and sweet floral scent. It is made of natural oils and fragrances and is added per order, so you can always opt out of scent! The strength of the scent of our roses naturally lessens over time but is meant to last for as long as the roses do.

In Manhattan, we offer white glove delivery, in which the Rose Boxes are hand delivered in a gift bag to your doorstep. For shipped orders, we carefully pack the Rose Box with extra foam, ensuring the protection and preservation of your arrangement.

We do not recommend taking your flowers out of the box as each arrangement was carefully created to ensure your gorgeous roses remain preserved and last their lifetime. If the flowers are removed from their packaging, it may result in damaged roses and a decrease in their lifespan.

It is recommended to keep the arrangement in cool conditions away from direct sunlight. The ideal temperature is 60-70 degrees Fahrenheit. Do not stack anything on top of roses as this can damage them and keep the roses in their box. They were carefully arranged to ensure they remain secure and protected. Do not water the roses.

Yes! For your convenience, Rose Box is happy to deliver to any zip code within the United States through USPS, UPS or FedEx. Check our Shipping & Return policies for more information.

If your shipping address is in Manhattan, Brooklyn or Bronx, you can place a request for same day delivery before 4pm EST.

For orders outside Manhattan, you can select "Spesific Date Delivery" on the cart page at checkout. Rates will be calculated based on date, item and shipping address.

If your shipping address is in Manhattan, Rose Box is happy to offer delivery with a specific time. Please make sure to include the delivery time on the "Spesific Delivery Date" option on the cart page at checkout.

Currently, Rose Box does not ship internationally. You can inquire about specific delivery specifications by sending an email to info@roseboxnyc.com.

Unfortunately, Rose Box does not accept returns or exchanges. If you need to cancel an order, please email us at info@roseboxnyc.com.
If you want to report problems with your order, such as damaged roses or faulty boxes, please email us photos and details to info@roseboxnyc.com and we will evaluate the incident.

Please see our return policy for more information.